GET SAFE® courses initiate a change in mindset for Dispatchers and Call Takers to handle difficult calls and tense situations with communication, understanding, and respect.
DISPATCHER OFFERINGS
COURSE INFORMATION
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CERTIFIED IN CA UNDER TITLE 'DISPATCH CONFLICT MANAGEMENT/COMMUNICATION'
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CONFLICT MANAGEMENT STRATEGIES IN THE WORKPLACE AND OVER THE PHONE
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EFFECTIVE COMMUNICATION WHEN WORKING WITH DIVERSE COMMUNITIES
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MANAGING JOB STRESS AND TRAUMA
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"CALM AND STEADY" APPROACH
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HANDLING DIFFICULT CALLS
ADVANCED CIT:
CRISIS RESOLUTION IN THE CALL CENTER
*8 HOURS CPT: 4 HOURS SELF-PACED AND 4 HOURS INSTRUCTOR-LED VIA ZOOM
4 HOUR VERSION AVAILABLE ONSITE OR VIA ZOOM
CCN
1239-12433
TIME
*4 or 8 HOURS
CAPACITY
25
ADVANCED DISPATCHER:
IMPLICIT BIAS & COMMUNITY POLICING
COURSE INFORMATION
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UNDERSTAND HOW IMPLICIT BIAS, STEREOTYPES, AND RACIAL PROFILING IMPACT CALLS AND OVERALL TRUST WITHIN THE COMMUNITY
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DISPEL COMMON STEREOTYPES AND BIASES ABOUT CERTAIN POPULATIONS
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IDENTIFY DIFFERENCES BETWEEN RACISM, RACIAL PROFILING, AND CRIMINAL PROFILING
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DISPATCH-SPECIFIC RELEVANT CONSIDERATIONS
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FUNDAMENTALS OF COMMUNITY POLICING AND HOW DISPATCHERS CAN USE IT ON THE JOB
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ONSITE OR VIA ZOOM
TIME
4 HOURS
CAPACITY
15-20
COURSE INFORMATION
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UNDERSTAND THAT EVERY PERSON HAS IMPLICIT BIASES
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UNDERSTAND HOW BIASES INFORM OUR ACTIONS
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LEGAL CONSIDERATIONS OF RACIAL PROFILING
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DIFFERENCES BETWEEN RACIAL PROFILING AND CRIMINAL PROFILING
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HOW TO ARTICULATE YOUR ACTIONS TO DISPEL BELIEFS OF RACIAL PROFILING AND BUILD COMMUNITY TRUST
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ONSITE OR VIA ZOOM
TIME
4 HOURS
CAPACITY
25
ADVANCED DISPATCHER:
IMPLICIT BIAS & RACIAL PROFILING
