GET SAFE® courses initiate a change in mindset for Dispatchers and Call Takers to handle difficult calls and tense situations with communication, understanding, and respect.

DISPATCHER OFFERINGS
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COURSE INFORMATION

  • CERTIFIED IN CA UNDER TITLE 'DISPATCH CONFLICT MANAGEMENT/COMMUNICATION'

  • CONFLICT MANAGEMENT STRATEGIES IN THE WORKPLACE AND OVER THE PHONE

  • EFFECTIVE COMMUNICATION WHEN WORKING WITH DIVERSE COMMUNITIES

  • MANAGING JOB STRESS AND TRAUMA

  • "CALM AND STEADY" APPROACH

  • HANDLING DIFFICULT CALLS

ADVANCED CIT:
CRISIS RESOLUTION IN THE CALL CENTER

*8 HOURS CPT: 4 HOURS SELF-PACED AND 4 HOURS INSTRUCTOR-LED VIA ZOOM

4 HOUR VERSION AVAILABLE ONSITE OR VIA ZOOM

CCN

1239-12433

TIME

*4 or 8 HOURS

CAPACITY

25

Female police officer stationed in front of computer screens at the dispatch desk.
 
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ADVANCED DISPATCHER:
IMPLICIT BIAS & COMMUNITY POLICING

COURSE INFORMATION

  • UNDERSTAND HOW IMPLICIT BIAS, STEREOTYPES, AND RACIAL PROFILING IMPACT CALLS AND OVERALL TRUST WITHIN THE COMMUNITY

  • DISPEL COMMON STEREOTYPES AND BIASES ABOUT CERTAIN POPULATIONS

  • IDENTIFY DIFFERENCES BETWEEN RACISM, RACIAL PROFILING, AND CRIMINAL PROFILING

  • DISPATCH-SPECIFIC RELEVANT CONSIDERATIONS

  • FUNDAMENTALS OF COMMUNITY POLICING AND HOW DISPATCHERS CAN USE IT ON THE JOB

  • ONSITE OR VIA ZOOM

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TIME

4 HOURS

CAPACITY

15-20

 
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COURSE INFORMATION

  • UNDERSTAND THAT EVERY PERSON HAS IMPLICIT BIASES

  • UNDERSTAND HOW BIASES INFORM OUR ACTIONS

  • LEGAL CONSIDERATIONS OF RACIAL PROFILING

  • DIFFERENCES BETWEEN RACIAL PROFILING AND CRIMINAL PROFILING

  • HOW TO ARTICULATE YOUR ACTIONS TO DISPEL BELIEFS OF RACIAL PROFILING AND BUILD COMMUNITY TRUST

  • ONSITE OR VIA ZOOM

TIME

4 HOURS

CAPACITY

25

ADVANCED DISPATCHER:
IMPLICIT BIAS & RACIAL PROFILING

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